This is my 2nd order from them and they did not disappoint! Berry was my contact and she was very responsive and followed my instrucitons for design. I went with a black coating and laser steel loo- loved it! side note: I recommend if you are doing a color logo beware that if you put it in the wash it will deteriorate after time. High heat will do that with anything that's why I went with lasre cut steel logo. My clients love the durabilty of the stainlesss steel- gives it a nice elevated touch.